Store Policy

If you feel you've received a product that is truly defective and damaged we want to hear from you. If you have received any product that is defective you must contact us within 14 calendar days from the date of purchase. Although no refunds are permitted we will address the quality issue immediately. A Customer Service Representative will provide the customer with instructions for the return of ALL of the product in question. Note that perming, coloring, lifting, rinsing, cutting, removing the hair from the weft or bundle wrap or rubber band or otherwise processing the hair void and prohibits the Defect Exchange Policy.

If The Hair Closet verifies and agrees that the product is defective in any way, We will then exchange or replace the item.
If the customer selects a product in exchange of greater value, they will be responsible for paying the additional cost of the item. We will cover the cost of shipping the exchanged/new item back to the customer if priority shipping is selected.

If We do not validate the product defect issue, we will return the item in question to the customer at our expense (via priority mail) without an exchange of product.

NOTE: DUE TO THE DELICATE AND SANITARY NATURE OF LACE CLOSURES, FRONTAL OR WIGS THEY CAN NOT BE EXCHANGED OR REPLACED.

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SHIPPING & PAYMENT VERIFICATION

The Hair Closet ships only to verified addresses. For PayPal purchases, your shipping address must be confirmed through PayPal. Orders with shipping and billing information that cannot be verified will not be processed.

To help protect your purchase, we reserve the right to request additional payment or shipping verification before processing your order. If verification is needed, Customer Service will contact you using the information provided at checkout.

Estimated Delivery

• U.S. orders: 5–15 business days
• International orders: 10–20 business days

Delivery estimates begin once your order has shipped. Verification requirements and customs processing may extend these timelines.

International Orders

International customers must complete a signed payment authorization form and provide the requested supporting documentation before their orders can be processed. Customer Service will contact you after checkout with instructions.

Fraud Prevention

Protecting our customers and our business is a priority. Suspected fraudulent transactions will be reviewed and may be canceled or reported to the appropriate authorities.