If you feel you've received a product that is truly defective and damaged we want to hear from you. If you have received any product that is defective you must contact us within 14 calendar days from the date of purchase. Although no refunds are permitted we will address the quality issue immediately. A Customer Service Representative will provide the customer with instructions for the return of ALL of the product in question. Note that perming, coloring, lifting, rinsing, cutting, removing the hair from the weft or bundle wrap or rubber band or otherwise processing the hair void and prohibits the Defect Exchange Policy.
If The Hair Closet verifies and agrees that the product is defective in any way, We will then exchange or replace the item.
If the customer selects a product in exchange of greater value, they will be responsible for paying the additional cost of the item. We will cover the cost of shipping the exchanged/new item back to the customer if priority shipping is selected.
If We do not validate the product defect issue, we will return the item in question to the customer at our expense (via priority mail) without an exchange of product.
NOTE: DUE TO THE DELICATE AND SANITARY NATURE OF LACE CLOSURES, FRONTAL OR WIGS THEY CAN NOT BE EXCHANGED OR REPLACED.
All items ordered will only be shipped to confirmed addresses. The address has to be confirmed via PayPal. If the shipping address is not the same as the billing address connected with your ATM/Debit/Checking Account it will not confirm and will not be processed .The Hair Closet reserves the right to request additional payment and shipping verification after an order is submitted before processing . Orders shipped within the US typically takes 5-10 business days, International Orders can take up to 10-20 business days(.All international customers are required to submit a signed credit card authorization form complete with requested documents. After you've placed your order Customer Service will contact you to verify this information. ) Protecting both parties from fraud is important. We take fraud very seriously , any theft and Credit Card Fraud will be investigated and prosecuted to the fullest extent of the law.